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Delivery

When will I get my order?

 

Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows but not guaranteed: ● USA: 3–4 business days ● Europe: 6–8 business days ● Australia: 2–14 business days ● Japan: 4–8 business days ● International: 10–20 business days

 

Where will my order ship from? We work with an on-demand order fulfilment company with facilities worldwide!

 

Will I be charged customs for my order? (This is your responsibility - Synthapix is not liable for any separate fees)

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. You are liable for the Customs fee not Synthapix. 

 

My order should be here by now, but I still don't have it. What should I do?

 

Before getting in touch with us, please help us out by doing the following:

 

● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbours in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbours.

 

Get in touch with us at hello@synthapix.com with your order number. If you did find a mistake in your delivery address, you are liable to check this prior to ordering the product and we will not provide a refund or nor will we send you a replacement order. 

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